Friday, 1 May 2009

Outsourcing and All That...

outsourcing mainly means cheap labor. When you can't keep enough gus in your office, because your business stinks, you can't rent enough office space or buy enough number of laptops for your employees or even giving them salary is beyond your reach you outsource the jobs.

These jobs come to India (or the likes of it) where man power is limitless and renewable( as every second we generate a new source of energy - Human energy). And htere are millions of millions of buggars who will do your job (be it cleaning your dirty linen) almost for free.

So basically money is what keeps Outsourcing alive. As long as you do it cheap you are there. Once u ask for a hike in the contract, oh sir, you see, you do not fit strategically into our company's vision. hence Bubbye. - is hwat most client companies would say to the suppliers. They know there is no dearth of another outsourcer.

Being an insider I have thought about this situation a lot. And I have no doubt that outsourcing works only because of this cheap labor stuff.

We suck at understanding the job or the operations or the business of our clients. We suck at understanding why they do things or how they do things. We more importantly are never bothered about what should ideally be our role in helping hte customer achieving its goal. We do what we are told to do by the customer. And wash our hands with that.

But hten haven't we brought a lot of good things to the european large companies along with us? I happen to be working for a european giant ( a mammoth i would say) company. My job is to provide consultancy and functional designing. before we the wretched contractors came in, it was handled by the company's own ppl.

with us around, the company can now achieve more htan what it could ever do before. know why?

Because, now you can put in a requirement only 3 days before release and expect to bully the contractors to get it done. Now you can never respond to an email clarificaiton which was sought during design or development and later on calmly point your finger to someone and say it was always an implicit requirement. You can now actually look at an individual and expect him to cancel his vacation and come to work on all days.

has europe ever seen a more committed workforce than these outsourced workers? Has europe ever seen a more easily bullied software giants? Has europe ever seen ppl who can effortlessly put in 14 hours a day and get back home and tell his wife how he solved one issue and is so much proud of it? Has europe ever seen a guy to archive an email from a client with a "Thank You" which probably the guy didn't even have to write rather was a part of his standard signature!!

Outsourcing is reducing the whole world to a global village. I wonder whether it will do good for anyone. At one side there are these large corporate houses who are happy to give away jobs that could have been easily done by locals to a far away country. Increasing profit of hte company along with joblessness, insecurity and reduction of spending power in its own country where it sells its products! At the other end it sends money to a country where a few of the blokes earns a tiny share of the large pie (which eventually goes to the company balancesheets or fat paycheques for the executives) and are happy to buy a levis every other month or a pulsar to ride with his girlfriend to a local pub selling very ordinary drought Kingfisher.

The definition of life goes a sea change in different places. I have seen europeans who work only stipulated hours and have taken pride in myself that I can work for 72 hours at a stretch. But then I do take the awe that how these ppl can leave the so called "urgent" or "very important" work behind and go for a fishing trip or a camping session in norhtern highlands! I cant help but wonder, are we wrong or they are?

How this sort of different working culture affecting the world working sceanrios? The europeans(or the americans or those who employ regional bias here...jsut to point out someone) now want more out of hte money they are putting in. With recession knocking at the door, they want 5 guys to be replaced by 3 and 3 to be replaced by 1. work remains the same. deliverable output remains the same. but the workhorses reduce. and we to keep our business alilve, to keep our roti rozi coming, agree to every unreasonable timescales, cancel our vacations, run around the country or the globe for the sake of it.our girlfriends wait at home. our mothers forget how we look and our fathers wary of the future of his bloodline. such is life.

P.S: I know this is one of the most incoherent posts I have ever written. But then an incoherent post is better than no post. ;-)


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Lalit Daga said...

aaah... the blues of an IT job..
ganda hai par dhandha hai yeh....i guess..
and yeah.. u forgot the point.. how it displaces human labor at one place..

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Anonymous said...

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